Write in your company’s voice - Northern Logic Knowledge

Outcome: a reviewed draft grounded in company guidance, with unsupported claims called out. Before you start: an Owner or Admin configures Company Voice. A writer needs a connected AI tool and read access to the guidance pages. Use fictional material for your first test.

1. Write clear guidance

Create and review pages for Tone, Terms, and Prohibited claims. For example: use direct sentences, call customers “clients,” and never promise an unapproved delivery date. Add one short example of an approved client update.

2. Connect the references

In Personalization → Company, set the page pointers and save. Follow Company Voice for exact controls. Confirm the writer’s tool can access the referenced vaults; a pointer does not grant access.

3. Ask for a draft with evidence

Orient to our Northern Logic workspace. Open the Company Voice
references you can access. Draft a client update using only these facts:
- The discovery meeting is complete.
- Two decisions remain open.
- We will discuss next steps at the next meeting.
List the guidance sources you used and any claims needing confirmation.
Return a draft here for review. Do not send it or change knowledge pages.

4. Review before use

Compare the draft with the facts and guidance. Remove invented dates, commitments, or claims. Correct a recurring tone problem in its authoritative guidance page and test again. Company Voice helps an agent follow instructions; it cannot guarantee compliance.

Check your result

The draft uses the preferred terms, includes only the supplied facts, and identifies the guidance sources. Save an approved result as a new knowledge page if it is useful as a future example; sending it externally remains a separate action. If guidance is missing: My agent cannot find a page. Next: Create a reusable skill.