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  1. Confirm the workspace and vault. A page with the same name elsewhere can have different access. Open the actual page in Knowledge, rather than a read-only share link.
  2. Ask a vault admin to check your role. Viewer reads; Editor and Vault admin can edit. New workspace members normally start as Company Viewers. Workspace membership alone does not give editing access to every vault.
  3. Check whether the action needs more permission. Share-link management requires Vault admin. Inviting people or creating groups needs administrative permission and a supported plan. Do not grant workspace Admin merely to allow page editing.
  4. If only the agent fails, check its connection. Verify the connection owner, selected vaults, and write grants or sync policy. Your browser permission does not prove that endpoint may write.
  5. If access still looks wrong, check all grants. Group membership can supply stronger access than a direct grant. Owners/admins administer shared vaults but do not automatically receive personal-vault access.
Resolved when: an authorized user can save a small agreed change and reopen it. For a tool, verify the accepted change in Activity. If the save reports a competing edit, use Conflicts instead of repeatedly resubmitting. Complete permission table · Contact support