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  1. Open the source in the app. Confirm its workspace, vault, path, and saved text. Use a distinctive phrase in Search and select Personal explicitly if relevant. Profiles, Follow-ups, and library packages are not ordinary knowledge search results.
  2. Ask the tool to orient again. Compare its workspace and available vaults with the page you opened. Ask it to read the exact source, rather than answer from chat history.
  3. Check the owner and grants in Connections. The connection cannot exceed its owner’s vault role. Team vaults must be selected explicitly. Ask a vault admin to correct access if the source is outside the permitted scope.
  4. For local files, inspect the replica. Use nlkb orient to find the actual mounted folder and nlkb doctor to check health. Follow sync troubleshooting if the file is absent or old.
  5. For MCP, check authentication and activity. An unused connection may mean the client never made a request. Authenticate in the client and ask it to run orientation and read the page. An idle MCP connection does not need continuous heartbeats.
Resolved when: the tool opens the intended saved page and identifies its current content. If it still cannot, contact support with the client/version, time, redacted error, and whether app access works. Never include its connection key.