> ## Documentation Index
> Fetch the complete documentation index at: https://docs.northernlogic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Write in your company’s voice

> Use approved reference pages to draft a consistent client message.

**Outcome:** a reviewed draft grounded in company guidance, with unsupported
claims called out.

**Before you start:** an Owner or Admin configures Company Voice. A writer needs
a connected AI tool and read access to the guidance pages. Use fictional
material for your first test.

## 1. Write clear guidance

Create and review pages for Tone, Terms, and Prohibited claims. For example: use
direct sentences, call customers “clients,” and never promise an unapproved
delivery date. Add one short example of an approved client update.

## 2. Connect the references

In **Personalization → Company**, set the page pointers and save. Follow
[Company Voice](/collaboration/company-voice) for exact controls. Confirm the
writer's tool can access the referenced vaults; a pointer does not grant access.

## 3. Ask for a draft with evidence

```text theme={null}
Orient to our Northern Logic workspace. Open the Company Voice
references you can access. Draft a client update using only these facts:
- The discovery meeting is complete.
- Two decisions remain open.
- We will discuss next steps at the next meeting.
List the guidance sources you used and any claims needing confirmation.
Return a draft here for review. Do not send it or change knowledge pages.
```

## 4. Review before use

Compare the draft with the facts and guidance. Remove invented dates,
commitments, or claims. Correct a recurring tone problem in its authoritative
guidance page and test again. Company Voice helps an agent follow instructions;
it cannot guarantee compliance.

## Check your result

The draft uses the preferred terms, includes only the supplied facts, and
identifies the guidance sources. Save an approved result as a new knowledge page
if it is useful as a future example; sending it externally remains a separate
action.

**If guidance is missing:**
[My agent cannot find a page](/help/agent-cannot-find-page). **Next:**
[Create a reusable skill](/tutorials/reusable-skill).