> ## Documentation Index
> Fetch the complete documentation index at: https://docs.northernlogic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# My changes are not syncing

> Identify where a change stopped without resetting a healthy replica.

1. **Find the saved copy.** If editing in the app, confirm Save completed. If
   editing a local file, confirm it is a valid UTF-8 `.md` file within the
   actual mounted vault returned by `nlkb orient`.
2. **Inspect health.** Run `nlkb doctor` and `nlkb status`. Check the connection
   card, network, background service, and whether synchronization is paused.
   Installing the desktop viewer alone does not pair a machine.
3. **Check the direction.** For local-to-cloud, confirm write permission and
   that the local operation is accepted. For cloud-to-local, compare the saved
   cloud page with the mounted file. Do not use an old export as the replica.
4. **Inspect conflicts.** Competing edits can preserve a candidate while the
   normal local path contains accepted cloud text. Review
   [Conflicts](/knowledge/conflicts) before assuming the candidate was lost.
5. **Follow the reported health issue.** A missing root needs investigation;
   paused synchronization still queues local changes. Use
   [sync health](/connections/sync-health) for service and root checks. Do not
   delete managed state or reset enrollment to try to clear an unexplained
   error.

**Resolved when:** a harmless agreed edit appears in the other copy and health
no longer reports the blocking problem. If not,
[contact support](/reference/troubleshooting#get-help) with the direction, time,
platform/version, and redacted health output. Preserve the affected files.