> ## Documentation Index
> Fetch the complete documentation index at: https://docs.northernlogic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# My share link does not work

> Check audience, current scope, and link lifecycle with the vault administrator.

1. **Ask the creator for the current link privately.** Rotation makes an older
   URL invalid. Do not post an Anyone link in a public support thread.
2. **Check the audience.** An Organization link requires an active member signed
   into the appropriate workspace. An outside client does not qualify merely
   because they received the URL.
3. **Have a vault admin inspect the share.** Check expiry, revocation, workspace
   sharing policy, and whether the workspace is active. Review the current
   settings rather than creating a broader share immediately.
4. **Check the shared subtree.** A live share follows the selected content. A
   page moved outside the shared subtree may no longer be available through that
   link.
5. **Retest as the intended recipient.** A creator's authenticated view does not
   prove that another person can open the share. Confirm both the intended page
   and audience.

**Resolved when:** the intended recipient can read the intended content with the
current link. If access should end, ask the vault admin to disable it instead.

[Share-link guide](/collaboration/sharing) ·
[Contact support](/reference/troubleshooting#get-help)