> ## Documentation Index
> Fetch the complete documentation index at: https://docs.northernlogic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# My agent cannot find a page

> Check the source, access, and connection before trusting a missing or stale answer.

1. **Open the source in the app.** Confirm its workspace, vault, path, and saved
   text. Use a distinctive phrase in Search and select Personal explicitly if
   relevant. Profiles, Follow-ups, and library packages are not ordinary
   knowledge search results.
2. **Ask the tool to orient again.** Compare its workspace and available vaults
   with the page you opened. Ask it to read the exact source, rather than answer
   from chat history.
3. **Check the owner and grants in Connections.** The connection cannot exceed
   its owner's vault role. Team vaults must be selected explicitly. Ask a vault
   admin to correct access if the source is outside the permitted scope.
4. **For local files, inspect the replica.** Use `nlkb orient` to find the
   actual mounted folder and `nlkb doctor` to check health. Follow
   [sync troubleshooting](/help/sync-not-updating) if the file is absent or old.
5. **For MCP, check authentication and activity.** An unused connection may mean
   the client never made a request. Authenticate in the client and ask it to run
   orientation and read the page. An idle MCP connection does not need
   continuous heartbeats.

**Resolved when:** the tool opens the intended saved page and identifies its
current content. If it still cannot, contact
[support](/reference/troubleshooting#get-help) with the client/version, time,
redacted error, and whether app access works. Never include its connection key.