> ## Documentation Index
> Fetch the complete documentation index at: https://docs.northernlogic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and billing

> Manage your subscription, seats, payment method, and cancellation.

Open your account menu and choose **Billing**, or **Manage account → Billing**.
This appears for eligible owners/admins; ordinary members and Partner client
members do not manage the umbrella subscription here.

## Plan differences

| Included capability                            | Solo                            | Teams                                     |
| ---------------------------------------------- | ------------------------------- | ----------------------------------------- |
| Workspaces                                     | 1                               | 1                                         |
| Human seats                                    | 1                               | Purchased quantity, minimum 2             |
| Vaults                                         | Company and your Personal vault | Company, personal vaults, and team vaults |
| Groups                                         | No                              | Yes                                       |
| Connections per person                         | 3                               | 6                                         |
| Included conversion credits per billing period | 50                              | 150 plus 40 per seat                      |

Pending invitations count toward seats. Service principals do not consume human
seats. Partner limits are managed under the Partner account.

## Trial and renewal

Solo and Teams Checkout starts a seven-day trial and collects a payment method.
The billing panel shows status, dates, usage, and remaining trial time. Review
the current price and terms in Checkout or Billing rather than relying on an
older screenshot.

Use **Manage billing** to open the customer portal for payment details and
cancellation. Cancellation during the trial keeps access until the displayed
period end. After access ends, the owner can **Resume subscription** to restore
the same workspace and account, without a second trial.

## Change plans or seats

Owners can change Solo to Teams and adjust Teams seats in the plan editor.
Review the confirmation, including prorated billing, before applying it.

Returning to Solo requires the workspace to fit Solo's supported limits: one
active human, no pending invitations, groups, or team vaults. If the change is
refused with a plan limit, resolve the stated limit first. Do not delete
knowledge just to retry a billing action without exporting or relocating what
you need.

## Payment problems

A past-due banner offers **Update payment**. The current grace behavior keeps
workspace access while past due; update payment promptly. A suspended workspace
shows a resume surface for eligible owners and a paused message for members.

Exhausting conversion credits blocks conversion, not core knowledge access. See
[credits](/administration/credits).